We get it…sometimes life, or a pandemic, gets in the way of our plans.

Rest assured, we want you to buy with confidence and not worry about the what-ifs.

Video Production

Depending on the timing of the cancellation request, we will refund everything we can based on the progress/current stage of the video production.

Baby’s First Year Film:

  • 100% Refund- if cancelled 24 hours prior to first filming
  • 75% Refund – if cancelled 24 hours prior to second filming session
  • 50% Refund – if cancelled 24 hours prior to fourth filming session
  • 25% Refund – if cancelled 24 hours prior to seventh filming session
  • 0% Refund – if cancelled after seventh filming session

All other video production services:

  • 100% Refund– if no pre-production was required and cancelled 24 hours prior to filming.
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs. 
  • 50% Refund– if no pre-production was required and cancelled on filming date.
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs.
  • 25% Refund – if no pre-production was required and cancelled within 24 hours of filming
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs.
  • 0% Refund – if cancelled 24 hours after filming.

Branding/Marketing

Depending on the timing of the cancellation request, we will refund everything we can based on the progress/current stage of the project.

Logo, business card, banner Ads, brand standards document, direct mail, email setup, Facebook ad/post, flyer, $400 /ea, Instagram ad/post, LinkedIn ad/post, Google Analytics setup, Google/Bing sitemap, PowerPoint development, and similar services:

  • 100% Refund– if cancelled 21 days prior to scheduled proof date or agreed upon review-milestone.
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs.
  • 50% Refund– if cancelled 14 days prior to scheduled proof date or agreed upon review-milestone.
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs.
  • 25% Refund – if cancelled 7 days prior to scheduled proof date or agreed upon review-milestone.
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs.
  • 0% Refund – if cancelled 24 hours on or after the scheduled proof date or agreed upon review-milestone.

WordPress/Web

Depending on the timing of the cancellation request, we will refund everything we can based on the progress/current stage of the project.

Website hosting setup, WordPress website development, WordPress plugin integration, WordPress monthly support, WordPress store/shop setup, and similar WordPress/web/digital services:

  • 100% Refund– if cancelled 28 days prior to scheduled proof date or agreed upon review-milestone.
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs.
  • 50% Refund– if cancelled 21 days prior to scheduled proof date or agreed upon review-milestone.
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs.
  • 25% Refund – if cancelled 14 days prior to scheduled proof date or agreed upon review-milestone.
    • We reserve the right to withhold both pre-production costs and any out-of-pocket costs.
  • 0% Refund – if cancelled 3 hours on or after the scheduled proof date or agreed upon review-milestone.